Wowza Account FAQs

Invoice Related

• Obtain Copies of Invoices
• Understanding Subscription License Billing: A Complete Guide

License Key Related

• Request an Emergency License Key
• Transfer a License Key to a New Company
• Wowza Streaming Engine license key usage

Make an Account Change

• How do I update my Payment Method?

My Support

• How can others in my company see my support tickets?

Streamlock Related

• How can I get a StreamLock Certificate if I have purchased my license key through AWS or another Wowza partner?
• Why There Is No “Renew” Button Next to the Expiration Date on Your StreamLock Certificate
• How to Renew an Expired StreamLock Certificate
• What to Do When You Have Reached the Maximum Number of SSL Certificates

Subscription Related

• I Am Unable to Log In to My Wowza Video Account
• How to Cancel Your Wowza Subscription
• Why can't I create the correct support ticket in my account?
• What is the High Watermark for Server Instances and Transcoded Channels?