In order to update payment information, you must first be logged in as the Organization Owner or a Billing Contact for your account here:  https://auth.wowza.com/login

NOTE: to become a Billing Contact, the Organization Owner must send a request to customerservice@wowza.com to add you to this role. 

Once you are logged in, please go to My Account and then visit the "Payment Options" tab.

Choose the option to "Add a new credit card" or PayPal agreement, and enter the complete payment details there.

NOTE: Be certain to check the box to make it your default payment method, and then save. This will update the payment method in our system. If you so choose you can then select the old credit card and delete it.

If you received an email stating your payment method is expiring. Once you have completed the change please reply to that email and we will process the payment. Payment will not automatically process after a change is made.

NOTE: Please do not try to update the payment method by editing the expiration details on an existing card in our system. This throws an error message on our side when we try to process the payment. Please always add credit cards as a NEW payment option instead of editing existing details.