This is usually caused by one of two reasons.
- If the expiration date is more than 28 days away, you cannot renew yet. SSL certs can only be renewed within a 28-day period of the expiry date.
- If the Maintenance & Support has expired on your perpetual license, you will need to renew that before you can renew or request any new SSL certs. Please contact firstname.lastname@example.org for assistance.