Why is there no “renew” button next to the expiration date on my StreamLock certificate?

This is usually caused by one of two reasons.

  1. If the expiration date is more than 28 days away, you cannot renew yet.  SSL certs can only be renewed within a 28-day period of the expiry date.

  2. If the Maintenance & Support has expired on your perpetual license, you will need to renew that before you can renew or request any new SSL certs. Please contact customerservice@wowza.com for assistance.