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      Troubleshooting IP Camera Connection Issues with Wowza Video

      Having trouble connecting your IP camera to Wowza Video? This guide will help you identify and resolve common issues to ensure a smooth connection.

      Common Issues and Solutions

      1. Network Configuration

      • Public IP Address: Ensure your IP camera is accessible from the internet. Identify your public IP address and configure your router/firewall to forward requests on the necessary ports to your IP camera.
      • Port Forwarding: Use a tool like Port Forward for instructions on configuring your router. Verify that the ports are open and correctly forwarded.

      2. Authentication

      • Include Credentials in URL: If your IP camera requires authentication, include the username and password in the RTSP URL. The format should be: 
        rtsp://username:password@[IP Camera Address]
        • Only alphanumeric characters, periods (.), underscores (_), and hyphens (-) are allowed in the credentials.

      3. Filtering Unknown Tracks

      • Remove Unrecognized Tracks: Some IP cameras send additional tracks that Wowza Video cannot parse. Enable the “Filter Unknown Tracks” property to remove these tracks:
        1. Go to Advanced > Transcoders.
        2. Select the RTSP transcoder.
        3. Click the Properties tab and then Edit.
        4. Enable the Filter Unknown Tracks property and set it to True.

      Additional Troubleshooting Steps

      • Check Camera Documentation: Refer to your camera’s user guide for specific configuration details.
      • Test Connectivity: Use a computer on the same network to test if the IP camera is accessible.

      Additional Resources