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Troubleshooting IP Camera Connection Issues with Wowza Video

Having trouble connecting your IP camera to Wowza Video? This guide will help you identify and resolve common issues to ensure a smooth connection.

Common Issues and Solutions

1. Network Configuration

  • Public IP Address: Ensure your IP camera is accessible from the internet. Identify your public IP address and configure your router/firewall to forward requests on the necessary ports to your IP camera.
  • Port Forwarding: Use a tool like Port Forward for instructions on configuring your router. Verify that the ports are open and correctly forwarded.

2. Authentication

  • Include Credentials in URL: If your IP camera requires authentication, include the username and password in the RTSP URL. The format should be: 
    rtsp://username:password@[IP Camera Address]
    • Only alphanumeric characters, periods (.), underscores (_), and hyphens (-) are allowed in the credentials.

3. Filtering Unknown Tracks

  • Remove Unrecognized Tracks: Some IP cameras send additional tracks that Wowza Video cannot parse. Enable the “Filter Unknown Tracks” property to remove these tracks:
    1. Go to Advanced > Transcoders.
    2. Select the RTSP transcoder.
    3. Click the Properties tab and then Edit.
    4. Enable the Filter Unknown Tracks property and set it to True.

Additional Troubleshooting Steps

  • Check Camera Documentation: Refer to your camera’s user guide for specific configuration details.
  • Test Connectivity: Use a computer on the same network to test if the IP camera is accessible.

Additional Resources