I Can't Login to Streaming Engine Manager

If you’re having trouble logging into Wowza Streaming Engine Manager, follow these steps to troubleshoot and resolve the issue.

Common Errors Experienced

"Wowza Streaming Engine Manager could not connect to the Wowza Streaming Engine service (http://localhost:8087). Verify that the Wowza Streaming Engine service has started and is running."

"REST API: Server request (GET): Not licensed-402"

By default, Wowza Streaming Engine server software and Streaming Engine Manager install as system services and both should start automatically when you start your computer.

Troubleshooting Steps

Verify Wowza Streaming Engine is Running
- Open a web browser and enter the URL: http://[wowza-ip-address]:1935/ServerVersion
- If Wowza Streaming Engine is installed correctly, the browser will display the version number.
- Example Output:
```
Wowza Streaming Engine 4.8.5+1 build12345
```
Check Open Ports
- Ensure that TCP port 1935 and 8088 are open on your router, firewall, and/or software firewall (IP tables on Linux).
- How to Check:
  - Windows: Open the Command Prompt and run:
```
netstat -an | findstr "1935 8088"
```
  - macOS/Linux: Open Terminal and run:
```
netstat -an | grep '1935|8088'
```
- Expected Output:
```
TCP    0.0.0.0:1935 0.0.0.0:0              LISTENING
TCP    0.0.0.0:8088 0.0.0.0:0              LISTENING
```
Ensure Correct Port Configuration
- Make sure that HTTP requests are being routed correctly through the specified ports.
- Note: If the appropriate ports aren’t open, check your server’s firewall configuration to ensure they aren’t blocked.
Restart Wowza Services
- After opening the necessary ports, stop and restart Wowza Streaming Engine and Wowza Streaming Engine Manager.
- How to Restart:
  - Windows: Use the Services app to restart the services.
  - macOS/Linux: Use Terminal commands:
```
sudo service WowzaStreamingEngine restart
sudo service WowzaStreamingEngineManager restart
```
Configure Proxy Server (if applicable)
- If you’re using a proxy server, add server properties to Wowza Streaming Engine to communicate with the Wowza licensing server.
- Configuration Steps:
  - Edit the Server.xml file to include proxy settings.
  - Restart the Wowza services.
Check License Key Issues
- Review the wowzastreamingengine_access.log for any license-related errors during startup.
- Common Errors:
  - Invalid license key
  - License key not bound to the correct IP address

Summary

By following these steps, you should be able to resolve login issues with Wowza Streaming Engine Manager. For more detailed troubleshooting, refer to the additional resources provided.

Resources

Troubleshoot Streaming Engine Installation, Network, and Admin
Configure Streaming Engine to use a Proxy Server
How to Start and Stop Streaming Engine
Get Started as Streaming Engine Administrator