Error Message: “Your License is Not Valid”

Encountering the “Your License is Not Valid” error can disrupt your streaming services. This guide will help you troubleshoot and resolve this issue.

Common Causes and Solutions

1. License Deactivation

• Cause: Your license may have been deactivated due to non-payment or a billing issue.
• Solution: Verify your payment status and ensure there are no outstanding billing issues. Contact Wowza Customer Service if needed.

2. Incorrect License Key Entry

• Cause: The license key might have been entered incorrectly.
• Solution: Copy and paste the license key directly from your Wowza email to avoid errors. You can also find the license key in the Server.license file located at [install-dir]/conf/Server.license.

3. End User License Agreement (EULA) Violation

• Cause: Running multiple instances on a single perpetual license key violates the EULA.
• Solution: Ensure compliance with the EULA. If you suspect a violation, contact Wowza Customer Service to check your license status.

Steps to Resolve the Error

1. Verify License Key

1. Check Email: Locate the license key in your Wowza email.
2. Copy and Paste: Copy the license key and paste it into the Wowza Streaming Engine configuration.

2. Check License File

1. Access Installation Directory: Navigate to [install-dir]/conf/.
2. Open Server.license: Verify the license key in the Server.license file.

3. Contact Wowza Customer Service

1. Email Support: If the issue persists, email Wowza Customer Service.
2. Provide Details: Include your license key and a description of the issue.

Additional Resources

• Troubleshoot Wowza Streaming Engine License Issues
• Video Tutorial: How to Use Streaming Engine, Configure Your License and Run Your First Stream